All Medicom factories have obtained ISO 13485 medical device production certification, and the quality is in line with international standards.

All Medicom surgical masks can meet international medical mask standards (such as ASTM, European EN standards, etc.). For details, please refer to the description on the product packaging.

As a responsible company, we will not increase prices to distributors and channels due to the sudden increase in market demand. At the same time, we will actively cooperate and coordinate with all parties and strive to maintain price stability.

Medicom surgical masks can meet international medical mask standards (such as ASTM, European EN standards, etc.). For details, please refer to the description on the package.

As a responsible company, we will not increase prices to distributors and channels due to the sudden increase in market demand.

At the same time, we will actively cooperate and coordinate with all parties and strive to maintain price stability. If you find that there are shops selling Medicom masks/products at high prices, please provide information. We will follow up immediately and re-examine the cooperation arrangements with relevant channels to ensure that the public interest is protected.

Medicom products are only available for purchase from one of our distributors. To find a distributor near you please contact customer service on mail cs@medicom-australia.com or call us on 1300 818 168 and we will be happy to direct you to a distributor near you.

If you are nearby you are welcome to collect your order from our Moorebank warehouse. Please be sure to contact our customer service department on  cs@medicom-australia.com or call us on 1300 818 168   to organize the pick up

All Medicom products that fall into the category of “medical device” are listed with the TGA and comply with TGA requirements applicable for registration.

Most of the Medicom products can be sampled for free. Please contract our customer service department on cs@medicom-australia.com  to organize  samples of the products that you would like to try

All enquiries to become a distributor can be forwarded to the customer services department on cs@medicom-australia.com

Freight cost will depend on the size of the order and also the location that we are delivering to. Please contact the customer service department on cs@medicom-australia.com or call 1300 818 168   to get an accurate quote for freight costs.

If you need to return goods in case of a change in mind or wrongly ordered goods, the following conditions should be met at the discretion of management at Medicom Australia.

• Buyer should inform Medicom Australia within 7 calendar days after arrival of the goods.
• The products should be in original and sellable condition.
• A 10% restocking fee applies.
• Buyer should bear the return freight cost.
• Credit note for the return goods and restocking fee will be issued separately after receiving the goods.