Privacy Policy

A.R. Medicom (Australia) Pty Ltd

Privacy Policy

A.R. Medicom (Australia) Pty Ltd (ACN 164 256 633) (Medicom) deals with information privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles set out in the Privacy Act.This Privacy Policy sets out Medicom’s policy in relation to the management of personal information, that is, information or an opinion (whether true or not) relating to an identified individual or which can be used to reasonably identify that individual. Please note that information about companies is not personal information, however the principles will apply to an individual who is carrying on a business as a sole trader.This Privacy Policy may be amended from time to time and the current Privacy Policy will be available on Medicom’s website.
    1. Personal Information Medicom Collects

      The types of personal information we collect depends on the nature of our engagement with you.Examples of the personal information we may collect include:Name, job title, occupation date of birth, gender, address, email address, telephone and mobile telephone number, Internet protocol (IP) address, usernames and passwords, educational qualifications, employment record information, bank account and credit or debit card details, financial records, online interactions with the Medicom website, publications, alerts and social media activity, records of your communications and other interactions with Medicom.While Medicom does not ordinarily collect sensitive information, it may be necessary in some circumstances to collect some forms of sensitive information about you in order to provide specific goods or services to you. Sensitive information includes information about a person’s race, gender diversity, sexual orientation, disability, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history. Any sensitive information collected will only be used for the purposes set out in this Privacy Policy or in accordance with applicable laws or in a de-identified aggregated manner.If you access another entity’s website or application using the Medicom website that other entity will deal with your personal information in accordance with their own privacy policy. You should ensure that you review the other entities privacy policy.It is generally not practical to remain anonymous or to use a pseudonym when dealing with Medicom as we require your personal information to provide specific goods or services to you or which relate to or involve you.
    2. How Medicom Collects Personal Information

      Medicom as much is possible only collects personal information that has been directly provided by you or it is otherwise available in the public domain where this information will assist with the provision of goods or services to you. Information may have been provided by you verbally or in writing including by email or through web forms.Medicom may from time to time collect personal information from alternative sources which may include:third parties, from a referee provided by you, to provide you with products or services, a quote for products or services or our invoices in relation to products or services rendered, if you register to attend an event or attend an event, social media platforms (e.g. Linkedin, Facebook, Twitter, Google, Instagram)The Medicom website uses cookies, web beacons and other technologies to automatically collect certain types of information. You can tailor your experience with these technologies via the privacy and browser settings on your device or by rejecting the associated cookies.
    3. How Medicom Holds Personal Information

      Medicom holds personal information in both hardcopy and electronic formats. Third parties may be engaged to host electronic data on Medicom’s behalf.Medicom takes security measures to protect personal information including:physical controls (e.g. passes to enter Medicom offices, storage of files in lockable cabinets), technological controls (e.g. restriction of access, firewalls, the use of encryption, pass words and digital certificates)Medicom takes all reasonable steps to:protect against the loss, misuse or alteration of personal information under its control; andensure that the personal information it holds is accurate, complete and up-to-date.
    4. Purposes for which Medicom collects, holds, uses and discloses Personal Information

      The purposes for which Medicom collects, holds, uses and discloses personal information include:to provide goods or services to you, to improve and properly manage products and services provided to you, to maintain contact with you including direct marketing communications, for administrative purposes (e.g. processing payment transactions, rendering invoices, detecting or preventing fraud, identifying breaches of our terms and conditions of trade), the provision of trade credit, maintaining regulatory and corporate records, in relation to the employment of personnel, the engagement of contractors and subcontractors; the appointment of distributors and sub distributors; marketing products and services to you; data analytics in a de-individually identifiable form; other lawful reasons.
    5. Use and disclosure of Personal Information

      Medicom does not use your personal information or disclose it to another entity unless:It is reasonably necessary for one of the purposes described above; having regard to the nature of the information or the circumstances of collection we reasonably consider you would expect Medicom to use the information or make the disclosure; it is required by law or court or tribunal; the assets and operations of our business are transferred to another entity as a going concern, it is necessary to obtain third-party services (e.g. data analytics, information processing services), you provide consent.Medicom is not usually required to provide your personal information to an overseas entity however this could include:entities forming part of the Medicom group of companies including in the following countries: Canada, USA, France, Hong Kong, China, Taiwan, Japan, Korea, Malaysia; service providers and platforms accessed from various countries via the Internet; overseas data storage facilities or other IT infrastructure.Medicom takes such steps as are reasonable in the circumstances to ensure that any recipients of your personal information outside of Australia do not breach the Australian Privacy Principles.
    6. Correction of and access to Personal Information

      If you consider that any personal information Medicom has collected is inaccurate, please contact Medicom as set out below and Medicom will take reasonable steps to correct it in accordance with the requirements of the Privacy Act.You have the right to access your personal information unless Medicom is permitted by law to withhold that information. To access your personal information please contact Medicom as set out below. Medicom may charge a reasonable cost for providing you access to your personal information.
    7. Further Information and Complaints

      if you require any further information about our management of personal information or have a complaint about our handling of your personal information you should contact Medicom as set out below and Medicom will respond to you within a reasonable time, usually 30 days.If you are not satisfied with the outcome of your complaint you may contact Medicom further to advise of your concerns and if we are unable to reach a satisfactory resolution you can refer your complaint to the office of the Australian Information Commissioner (
    8. Medicom Contact Details

      By Mail:
      The Privacy Officer
      A.R. Medicom (Australia) Pty Ltd
      5 Yulong Close
      Moorebank NSW 2170

      By Email:

Our Mission

The Medicom Group is a global healthcare company dedicated to enhancing, manufacturing, and distributing infection control, single-use, and preventive products for medical, dental, industrial, veterinary, and laboratory markets. We strive to provide distributors, professionals and their patients, the most trusted branded and private-label products at outstanding value. We bring entrepreneurial passion to everything we do in order to create remarkable customer experiences.